Return Policy
Updated January 29, 2024
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund, with some exceptions.
Please see below for more information on our return policy.
RETURNS
Returns can be initialised within fourteen (14) days of delivery.
INITIATING A RETURN
To return an item, please email and notify customer service at info@lamaisonlondon.com, returns must be notified within fourteen (14) days of delivery. The pieces must be returned in the same condition as purchased.
Pieces must be returned to the following address:
La Maison London
1 old oak lane
London, Park Royal NW10 6UD
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of the item, we will process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
The following items cannot be returned:
- we can’t accept returns on items that have been made to order or that have been customised in any way.
- Items on sale or discounted items.
For any pieces that have arrived with damages incurred by shipping, please contact us at the customer service number below within 48hrs of receiving the pieces. Alternatively you can email us at: info@lamaisonlondon.com
Please Note
- A 20% restocking fee will be charged for all returns.
- The buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost.
- You are responsible for the product(s) until La Maison London receives it. We recommend shipping options which include tracking
- The piece must be returned in its original condition that it was collected from us.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(+44) 0203 538 4310
info@lamaisonlondon.com